jilive Privacy Policy

jilive ("we," "us," "our," or "the Platform") operates the online casino and sports betting service accessible at jilive.lat. In the course of operating this platform for Filipino players across Luzon, Visayas, and Mindanao, we necessarily collect and process personal information about our registered players, website visitors, and anyone who contacts us for support.

This Privacy Policy ("Policy") sets out in clear terms what personal data jilive collects, the lawful bases on which we process it, the purposes for which it is used, who we may share it with, how long we retain it, and the rights available to you as a data subject under Philippine law. This Policy applies to all personal data collected through jilive.lat, our customer support channels, and any related communications.

jilive is committed to protecting the privacy of all its players. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. This commitment is not just a legal requirement — it is a core part of how jilive earns and maintains the trust of the Filipino community it serves.

For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, jilive is the Personal Information Controller (PIC) with respect to the personal data of players and visitors processed through jilive.lat.

As a PAGCOR-licensed operator, jilive is also subject to PAGCOR's data governance requirements, which may overlap with and in some cases supplement the obligations set out in RA 10173. In the event of any conflict between PAGCOR requirements and this Policy, jilive shall comply with the stricter of the two standards.

jilive has designated a Data Protection Officer (DPO) responsible for overseeing this Policy, handling data subject rights requests, and serving as the primary point of contact for the National Privacy Commission (NPC) of the Philippines. Contact details for the jilive DPO are provided in Section 16 of this Policy.

jilive collects personal data in several categories depending on your relationship with the platform. The table below summarises the primary categories of data collected:

jilive collects personal data through the following channels and mechanisms:

Under the Philippine Data Privacy Act of 2012, jilive must have a lawful basis for processing personal data. The following bases apply to jilive's data processing activities:

• Contractual Necessity: Processing required to fulfil jilive's obligations to you under the Terms & Conditions, including account management, game delivery, payment processing, and KYC compliance;
• Legal Obligation: Processing required for jilive to comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act itself, and any other applicable Philippine law;
• Legitimate Interests: Processing carried out for jilive's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where such interests do not override your rights and freedoms;
• Consent: For marketing communications and optional platform features (e.g., personalised game recommendations, promotional SMS), jilive processes data on the basis of your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time through your account notification settings or by contacting support.

jilive uses the personal data it collects for the following specific purposes:

jilive does not sell, lease, or trade your personal data. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: GCash, Maya, BDO, BPI, Metrobank, and other payment service providers receive the minimum data necessary to process your transactions. These parties are bound by their own privacy obligations and BANGKO SENTRAL NG PILIPINAS (BSP) regulations;
• PAGCOR: As a licensed operator, jilive is required to submit player registration data, KYC documentation, and transaction records to PAGCOR upon request and in the format prescribed by the regulator;
• Anti-Money Laundering Council (AMLC): jilive is required by the AMLA (Republic Act No. 9160, as amended) to report covered transactions and suspicious transactions to the AMLC. Such reporting is mandatory and does not require your consent;
• Game Technology Providers: Game studios and live casino operators (e.g., JILI, Evolution Gaming) receive the minimum technical data required to deliver their games within the jilive platform — such as session tokens and bet amounts. They do not receive your full identity or financial data;
• Identity Verification Services: Third-party KYC providers receive the ID images and personal data you submit during verification, solely for the purpose of verifying your identity for jilive's account opening process;
• Legal Proceedings: jilive may disclose personal data to Philippine courts, law enforcement agencies, or regulatory bodies when required to do so by a valid legal order, subpoena, or regulatory directive;
• Business Transfers: In the event jilive is subject to a merger, acquisition, or transfer of its PAGCOR license to a new operator, player data may be transferred to the successor entity, subject to equivalent data protection standards and prior notification to affected players.

jilive.lat uses cookies and similar tracking technologies to enable core platform functionality, improve user experience, and support our security and analytics operations. The following types of cookies are used:

You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of jilive.lat. jilive does not use third-party advertising cookies or track your browsing activity outside of jilive.lat.

jilive retains personal data for no longer than is necessary for the purposes for which it was collected, subject to legal requirements that may mandate longer retention periods. The following general retention guidelines apply:

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with jilive's data disposal procedures. Where data cannot be deleted due to ongoing legal obligations, it is restricted from active use and access is limited to compliance personnel only.

jilive implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, destruction, or loss. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and jilive's servers is encrypted using 256-bit SSL/TLS protocols. Your login credentials, payment data, and session information are never transmitted in plain text;
• Encrypted Data Storage: Sensitive personal data (including KYC documents and payment identifiers) is stored in encrypted form at rest on jilive's secure servers located in the Philippines or PAGCOR-approved jurisdictions;
• Access Controls: Access to personal data is restricted to jilive staff members who require it for their specific role. Access is governed by the principle of least privilege, reviewed periodically, and revoked immediately upon role change or departure;
• Two-Factor Authentication (2FA): Internal jilive systems that process personal data require 2FA for all staff access. Players are also encouraged to enable 2FA on their own accounts;
• Penetration Testing: jilive's platform undergoes regular security vulnerability assessments and penetration testing by qualified third-party security firms;
• Incident Response: In the event of a data breach affecting your personal information, jilive will notify the National Privacy Commission (NPC) within 72 hours of discovery and inform affected players in accordance with RA 10173's breach notification requirements.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilive. To exercise any of these rights, contact jilive's Data Protection Officer as described in Section 16:

• Right to be Informed: You have the right to be informed about the personal data jilive collects about you and the purposes for which it is processed. This Privacy Policy fulfils this obligation;
• Right to Access: You may request a copy of the personal data jilive holds about you. jilive will respond to access requests within 15 business days;
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data. Account profile updates can be made through your jilive account settings; KYC data corrections require document resubmission via support;
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data. This right is subject to limitations where jilive is required by law (AMLA, PAGCOR) to retain data for a specified period. Requests will be assessed individually;
• Right to Object: You have the right to object to jilive's processing of your personal data for marketing or profiling purposes. Objection to processing based on legitimate interests will be assessed against jilive's competing interests;
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you provided to jilive, where technically feasible;
• Right to Lodge a Complaint: If you believe jilive has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.

If jilive discovers — through KYC verification or any other means — that a registered user is under 21 years of age, the account will be immediately closed, all personal data associated with the account will be deleted (subject to any mandatory retention obligations), any deposits will be returned, and any winnings will be forfeited in accordance with jilive's Terms & Conditions.

Parents and guardians concerned that a minor may have registered a jilive account should contact our Data Protection Officer immediately via live chat or at [email protected] so that the account can be investigated and closed without delay.

jilive's primary data processing infrastructure is located within the Philippines. However, certain third-party service providers — particularly game technology partners, live dealer platform operators, and cloud infrastructure providers — may process data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, jilive ensures that appropriate safeguards are in place, including:

• Data processing agreements with contractual clauses that require the recipient to apply data protection standards equivalent to RA 10173;
• Transfers only to entities located in jurisdictions recognised by the NPC as providing adequate data protection;
• Regular review of third-party data processors to confirm ongoing compliance with agreed data protection standards.

jilive does not transfer personal data to international recipients for purposes unrelated to operating the jilive platform and delivering services to Filipino players.

The jilive platform integrates third-party game content and payment services. These third-party services have their own privacy policies and data practices, which are governed by their respective agreements with jilive and their own privacy obligations. jilive is not responsible for the privacy practices of these third parties beyond the data processing agreements and obligations imposed on them through jilive's contracts.

jilive.lat does not contain links to external websites or third-party platforms outside the jilive ecosystem. If you access any external platform following a reference you encounter elsewhere, jilive's Privacy Policy does not apply to that platform and jilive accepts no responsibility for its data practices.

jilive reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, PAGCOR regulations, or NPC guidance. Material changes — including changes that affect how your data is used or your data rights — will be notified through:

• A prominent notice on jilive.lat posted at least 7 days before the change takes effect;
• An in-platform notification in your jilive account dashboard; and/or
• An SMS to your registered Philippine mobile number for changes affecting your data rights.

The "Last Reviewed" date at the top of this Policy reflects the date of the most recent revision. We encourage you to review this Policy periodically, particularly when you notice a change notification on the platform. Continued use of jilive following the effective date of any revision constitutes your acceptance of the updated Policy.

For all privacy-related inquiries, data subject rights requests, or concerns about jilive's data practices, please contact our Data Protection Officer through the following channels:

This Privacy Policy was last reviewed on 1 January 2026. The English-language version is authoritative. In the event of inconsistency between any translated version and this English text, the English version shall prevail.